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FAQ

PROBLEMS DOWNLOADING YOUR VIDEO?

  • IF YOUR DOWNLOAD FAILS TO COMPLETE, OR IT COMPLETES AND YOUR VIDEO IS NOT RECOGNISED BY YOUR MEDIA PLAYER THEN PLEASE TRY THE DOWNLOAD AGAIN. WE TEST OUR DOWNLOADS USING CHROME WEB BROWSER.

STILL NOT DOWNLOADING SUCCESSFULLY?

  • PLEASE TRY THE [DIRECT LINK] WITH A DOWNLOAD MANAGER – WE RECOMMEND THE FOLLOWING DOWNLOAD MANAGERS :

FREE DOWNLOAD MANAGER (PC)

FOLX GO DOWNLOAD MANAGER (MAC)

DOWNLOAD MANAGERS HELP TO RESUME INTERRUPTED DOWNLOADS AND CAN HELP TO SAFEGUARD THE INTEGRITY OF THE FILES YOU ARE DOWNLOADING.

PC INSTRUCTIONS - USING FREE DOWNLOAD MANAGER

  • DOWNLOAD FREE DOWNLOAD MANAGER 3.5MB AND UNZIP TO YOUR CHOSEN DIRECTORY.
  • INSTALL USING ALL DEFAULT SELECTIONS DURING INSTALLATION.
  • GO TO YOUR DOWNLOAD IN [MY DOWNLOADS] AND CLICK ON [DIRECT LINK] THEN CLICK WITH THE RIGHT MOUSE BUTTON AND SELECT [COPY LINK ADDRESS].
  • OPEN FREE DOWNLOAD MANAGER AND CLICK ON THE BLUE + SIGN UNDER THE MAIN MENU HEADER TO ADD DOWNLOAD - THE LINK ADDRESS YOU COPIED SHOULD AUTOMATICALLY APPEAR IN THE URL TEXT BOX – IF NOT PASTE IT IN THERE.
  • ENSURE YOU KNOW THE LOCATION TO WHICH IT WILL BE DOWNLOADED AND CLICK [OK] - YOUR DOWNLOAD SHOULD NOW BEGIN.
  • WHEN THE DOWNLOAD COMPLETES YOU ARE NOTIFIED BY A POP-UP IN THE BOTTOM RIGHT HAND CORNER OF YOUR SCREEN WITH THE OPTIONS TO ‘LAUNCH’ OR ‘OPEN FOLDER’ OR YOU CAN OPEN THE FREE DOWNLOAD MANAGER AND RIGHT CLICK ON THE COMPLETED FILE DOWNLOAD AND CHOOSE TO ‘LAUNCH FILE’ OR ‘OPEN FOLDER’.

MAC

  • DOWNLOAD AND INSTALL FOLX GO DOWNLOAD MANAGER FROM THE APP STORE
  • GO TO YOUR DOWNLOAD IN [MY DOWNLOADS] AND CLICK ON [DIRECT LINK] THEN CLICK WITH THE RIGHT MOUSE BUTTON AND SELECT [COPY LINK ADDRESS].
  • OPEN FOLX GO AND PASTE THE LINK INTO THE [QUICK ADD] BOX.
  • CLICK THE [DOWNLOAD] BUTTON LOCATED TO THE LEFT OF THE QUICK ADD BOX.
  • ONCE FINISHED, YOU CAN OPEN THE FILE LOCATION BY CLICKING ON THE [FIND] ICON ON THE LEFT HAND SIDE OF THE DOWNLOADS BOX.